Warranty
OUR PRODUCT WARRANTY
LUGGAGE - We guarantee that urecity products are 100% free of defects in material and workmanship. All of our products are put through rigorous testing & we stand behind them - because your satisfaction is our goal. It’s unlikely, but if something does go wrong with your urecity luggage, email us and we’ll do everything we can to make it right.
The Limited Warranty covers:
Defects due to faulty materials or workmanship, subject to normal conditions of use.
This warranty does not cover:
Normal wear and tear from use. Moving parts such as wheels, handles, zippers & other moving parts, will show signs of normal wear with use and may need to be repaired or replaced with time.
Damage caused by abuse, mishandling, accidental damage by any transportation carrier* or user (i.e. by airline, hotels, etc).
Misuse, neglect, accidents, exposure to extreme temperatures, solvents, acids, water.
Cosmetic damage such as catches in the fabric or shell, stains, color changes.
Warranty Period – Ten, Five, or Three years from purchase date; specific to each series. Proof of purchase is required to establish warranty period and authenticity of purchase. The urecity Luggage Warranty applies only to the original purchaser or gift recipient, and it goes into effect from the date of purchase.
Our Customer Service Team and service centers are always at your disposal for warranted or non-warranted repair, the latter done at an appropriate charge. You will need the original receipt of purchase. Our warranty only applies to products that were purchased from an authorized urecity Luggage store or dealer.
LUGGAGE - We guarantee that urecity products are 100% free of defects in material and workmanship. All of our products are put through rigorous testing & we stand behind them - because your satisfaction is our goal. It’s unlikely, but if something does go wrong with your urecity luggage, email us and we’ll do everything we can to make it right.
The Limited Warranty covers:
Defects due to faulty materials or workmanship, subject to normal conditions of use.
This warranty does not cover:
Normal wear and tear from use. Moving parts such as wheels, handles, zippers & other moving parts, will show signs of normal wear with use and may need to be repaired or replaced with time.
Damage caused by abuse, mishandling, accidental damage by any transportation carrier* or user (i.e. by airline, hotels, etc).
Misuse, neglect, accidents, exposure to extreme temperatures, solvents, acids, water.
Cosmetic damage such as catches in the fabric or shell, stains, color changes.
Warranty Period – Ten, Five, or Three years from purchase date; specific to each series. Proof of purchase is required to establish warranty period and authenticity of purchase. The urecity Luggage Warranty applies only to the original purchaser or gift recipient, and it goes into effect from the date of purchase.
Our Customer Service Team and service centers are always at your disposal for warranted or non-warranted repair, the latter done at an appropriate charge. You will need the original receipt of purchase. Our warranty only applies to products that were purchased from an authorized urecity Luggage store or dealer.
- Choosing a selection results in a full page refresh.
